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Frequently asked questions
Orders, delivery & Returns
Are all items in the online store flame-resistant and antistatic?
Most of our Tranemo range consists of specialist flame-resistant, antistatic and arc flash protective workwear (including garments compliant with EN ISO 11612, EN 1149 and IEC 61482-2). The exact safety standards are clearly listed for each product. Looking for specific rainwear or high-visibility clothing? Take a look at our Lyngsoe Rainwear range too.
What is the difference between inherently flame-resistant and treated workwear?
With inherently flame-resistant workwear (such as Tranemo clothing), the protection is built into the molecular structure of the fibre itself. This protection cannot be washed out and does not wear off. Treated workwear is made from a regular fabric (such as cotton) that has been chemically treated. Its protective properties can diminish over time with intensive use and frequent (incorrect) washing.
How do I wash and care for technical workwear to maintain its protective properties?
Always follow the care label on the garment. Technical workwear should usually be washed at 60°C with a mild detergent. Never use fabric softener or bleach, as these can immediately damage the protective coatings and flame-resistant properties. It’s best to wash garments with reflective strips inside out to prevent wear to the reflective material.
How do I return or exchange workwear if the size isn’t right?
Unbranded workwear can be registered for return or exchange within 14 days of receipt, provided the items are unworn, undamaged and in their original packaging.
What should I do to register a return?
1. Always contact our customer service by phone or email before returning an item. Please include your order number.
2. Once your return has been agreed upon, you will receive the return instructions. You can then send the parcel to:
Tranemoworkwearonline.nl / Pro-Tex Workwear
Flevolaan 21 b
1382 JX Weesp
The Netherlands
3. Once the returned items have been inspected, we will send you the correct size or refund the purchase amount.
Return shipping costs are at your own expense, unless the return is due to an error on our part.
